Welcome, and
thank you for visiting MESA/Boogie's International Service Guide.....
(Note:
this information is for customers that do NOT live in the USA or
Canada)
As an International
customer of MESA/Boogie, we want to ensure that you receive the
high level of customer service that you rightly expect from us.
We've spent many years building up a network of World-Class Distributors
and Dealers to help you out, should you have a problem.
Therefore, if you do feel you need assistance
please ensure that you follow the method below. This
will offer the shortest and easiest route to getting help.
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1.
Call the MESA/Boogie Dealer that you purchased your amplifier
from. They could well take care of your problem in a matter
of moments and should have supplies of tubes, fuses etc. These
issues are something easily taken care of.
2.
If your dealer is unable to help, call the Authorized MESA/Boogie
Distributor in your country (you can find their details
on our site). They have the technical staff and experience
to assist, and also have all of the resources of MESA/Boogie's
engineers at their disposal. It is very rare that they will
be unable to help you.
3.
If you still unable to get the assistance you require
or you feel you
have a problem that the Distributor cannot resolve, contact
us directly by
sending an e-mail to internationalservice@mesaboogie.com,
but ONLY if you have tried both previous routes.
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Any International
communications we receive are automatically sent through
to the relevant Distributor, and will in turn (if necessary) be
sent to the
dealer your product came from if they have not been previously contacted,
so
you can certainly save yourself a lot of time by going to the right
person
in the first place. We get hundreds of e-mails, faxes and letters
from all
over the world every week (which we sincerely appreciate!) and we
will
endeavor to reply to every single one, but you can help us to serve
you
better by following our guidelines. It is very important to note
that we
will not reply directly to you unless you have already spoken to
your Dealer
and Distributor.
If you live
in a country without an Authorized MESA/Boogie Distributor (there
is only one in each country) then please contact
us directly and we will help you.
VERY IMPORTANT WARRANTY NOTICE:
Your MESA/Boogie product is covered under a warranty, which
is provided by your country's Authorized MESA/Boogie Distributor.
If you purchase or use any of our products outside the market they
were
intended for, use a step-up or step-down transformer or tamper with
the
product in any way, your warranty will immediately be invalidated
and all
repairs (parts and labor) will be your responsibility. Each repair
is
checked by serial number and under no circumstances will we provide
warrantyto anyone who has purchased their amplifier outside of their
home market.
For exact
warranty terms & conditions for your country, please contact
your Authorized MESA/Boogie Distributor.
If you live in a country without an Authorized MESA/Boogie Distributor,
please contact
us directly for sales and/or service on any of our products.
Thank you for
your interest and support of MESA/Boogie Ltd.
We look forward to serving you!
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